FAQ

Orders & Shipping

How long does order processing take?

Orders are typically processed within 1–2 business days.

How long does shipping take?

After dispatch, delivery usually takes 5–7 business days across Canada. Please note that delivery times are estimates only and may vary depending on your location, carrier conditions, weather, holidays, or periods of high demand.

Do you ship across Canada?

Yes. We currently ship across Canada.

Will I receive tracking information?

Yes. Once your order has been shipped, you will receive a tracking link by email.

What if my order is delayed?

Shipping delays can occasionally happen due to carrier issues, weather, holidays, or high seasonal demand. If your order appears unusually delayed, please contact us and we will be happy to assist you.

Returns & Refunds

What is your return window?

We accept eligible returns within 30 days of delivery.

Do you offer free return shipping?

Yes. We offer free return shipping for eligible returns.

Do you charge restocking fees?

No. We do not charge restocking fees.

What if my item arrives damaged, defective, or incorrect?

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at info@frostpaws.com. Include your order number and clear photos where possible so we can review the issue and provide an appropriate resolution.

How do I start a return?

To request a return, please contact us at info@frostpaws.com with your order number and reason for return. If your return is eligible, we will provide the next steps and return instructions.

Products & Sizing

How do I choose the right size?

Please refer to the size information provided on the product page before placing your order. If you are between sizes or unsure, feel free to contact us before ordering.

Will the product look exactly like the photos?

We do our best to present our products as accurately as possible. However, slight differences in colour, appearance, or packaging may occur depending on screen settings, lighting, or supplier updates.

Support

How can I contact FrostPaws?

You can contact us through our contact page or by email at info@frostpaws.com.

What are your support hours?

Mon–Fri: 8:00–17:00
Sat: 9:00–14:00
Sun: Closed

How quickly do you reply?

We aim to respond within 1 business day.

Business Information

FrostPaws
Email: info@frostpaws.com
Phone: +34 665 049 54

Support Hours
Mon–Fri: 8:00–17:00
Sat: 9:00–14:00
Sun: Closed

Business Entity: NorthBridge Global LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Wyoming Entity ID: 2025-001755574
EIN: 98-1879461