Track Your Order
Track Your Order
You can track your order using your tracking number.
Tracking information is sent by email once your order has been shipped.
If you need help locating your tracking number, please contact us at:
info@frostpaws.com
How Tracking Works
Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking details.
Processing time:
1–2 business days
Estimated delivery time after dispatch:
5–7 business days across Canada
If you have already received your tracking email, you can use the tracking link provided there to follow your shipment.
Need Help?
Please contact us if:
- you did not receive a tracking email
- your tracking has not updated for an unusual amount of time
- your package appears delayed, lost, or delivered incorrectly
To help us assist you faster, please include your order number in your message.
Contact
FrostPaws
Email: info@frostpaws.com
Phone: +34 665 049 54
Support Hours
Mon–Fri: 8:00–17:00
Sat: 9:00–14:00
Sun: Closed
Business Entity: NorthBridge Global LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Wyoming Entity ID: 2025-001755574
EIN: 98-1879461