REFUND & RETURN POLICY

Refund & Return Policy

Last updated: March 5, 2026

At FrostPaws, we want you to love your purchase. If something isn’t right, we’re here to help.

Returns

Returns are accepted within 30 days of delivery.

Important: Customers must contact us first before returning any item. Return instructions and the correct return address will be provided by email.

Return Shipping Costs

Customers are responsible for return shipping costs for non-defective items.

If your item arrives damaged, defective, or incorrect, we will cover replacement or refund costs.

Non-Returnable Items

• Used or worn items
• Final sale products (if applicable)
• Gift cards

Refund Processing

Once your return is approved and received, refunds are processed back to the original payment method within 5–10 business days.

Contact

Email: info@frostpaws.com