Privacy Policy

FrostPaws operates this webshop and website, including all related information, content, features, tools, products, and services (the “Services”). Our webshop is hosted by Shopify Inc., which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and share your personal information when you visit our website, place an order, use our Services, or otherwise communicate with us.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Personal information means information that can identify you directly or indirectly. This may include:

Contact Information
Name
Billing address
Shipping address
Email address
Phone number

Payment and Order Information
Payment method
Transaction details
Billing information

(FrostPaws does not store full payment card details. Payments are processed through secure and certified payment providers.)

Account Information (if applicable)
Login details
Preferences
Order history
Purchased, viewed, or returned products

Communication Information
Messages you send to us

Technical Information
IP address
Device and browser information
Cookies and analytics data

How We Collect Your Information

We collect personal information when:

• you place an order
• you visit our website
• you create an account
• you contact us
• payment providers and logistics partners process data related to your order
• we use cookies and similar technologies

How We Use Your Information

We use personal information only for legitimate business purposes, including:

1. Fulfilling Orders

• processing and delivering orders
• processing payments
• handling returns and customer service requests
• sending order confirmations and shipping updates

2. Improving Our Website and Services

• optimizing the user experience
• analyzing and improving our website and Services

3. Marketing (only where permitted)

• email newsletters
• promotional offers and product updates

You can unsubscribe from marketing communications at any time.

4. Fraud Prevention and Security

• detecting, investigating, and preventing fraud, abuse, or unauthorized activity

5. Legal Obligations

• maintaining records for accounting and tax purposes
• complying with legal and regulatory obligations

Sharing Personal Information

We only share your personal information with trusted third parties when necessary to operate our business and provide our Services, such as:

• Shopify (our ecommerce platform)
• payment providers
• shipping and logistics partners
• IT and hosting service providers
• marketing and analytics providers, where permitted

These third parties process personal information subject to appropriate privacy and security safeguards.

We do not sell your personal information to third parties.

Relationship with Shopify

Our webshop is hosted by Shopify Inc. Shopify processes personal information as necessary to operate the platform and provide the Services.

More information about Shopify’s privacy practices can be found at:
https://www.shopify.com/legal/privacy

Cookies

We use cookies for:

• cart and checkout functionality
• website usability and performance
• statistical and analytical purposes

You can manage or disable cookies through your browser settings.

Data Retention

We do not keep personal information longer than necessary for:

• legal and tax retention requirements
• order and billing administration
• customer service, return, and warranty purposes

Data Security

We take appropriate technical and organizational measures to protect your personal information against loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, no system is completely secure. We recommend that you keep your account credentials and devices secure.

Minors

Our webshop is not directed to individuals under the age of 16. We do not knowingly collect personal information from minors.

Your Rights

Depending on the laws that apply to you, you may have the right to:

• access your personal information
• request correction of inaccurate information
• request deletion of your personal information
• request restriction of processing
• object to certain processing activities
• request data portability

To exercise any of these rights, please contact us at:
info@frostpaws.com

We may ask you to verify your identity before processing your request.

International Transfers

Shopify and certain service providers may process personal information outside your province, territory, or country of residence. Where this occurs, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page.

Contact

If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us.

FrostPaws
Email: info@frostpaws.com
Phone: +34 665 049 54

Support Hours
Mon–Fri: 8:00–17:00
Sat: 9:00–14:00
Sun: Closed

Business Entity: NorthBridge Global LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

Wyoming Entity ID: 2025-001755574
EIN: 98-1879461

For privacy-related matters, FrostPaws is the data controller responsible for your personal information.